Frequently Asked Questions
Curiosity adds depth to what you know and to your life experience And We Are Here To Answer To your Curiosity About our products frome ziro to right now.
we know If nobody asked questions, then we would never learn anything.
“The art and science of asking questions is the source of all knowledge.” – Thomas Berger
1. What type of skin do I have?
It’s useful to know your skin type so you can make the appropriate choices for your skincare routine.
Different skin types are genetically determined, but choosing a suitable skincare routine for your face and body is essential to care for your skin’s health.
There are five common skin types: normal, oily, dry, combination and sensitive. Blotting a clean tissue on your face in the morning is an easy way to find out your skin type.
- A normal skin type has good circulation and there won’t be any trace of sebum (or oil) on the tissue. Normal skin is soft, with a smooth, even skin tone
- An oily skin type can leave blots of facial oil on the tissue, particularly from the cheeks, nose and forehead. This type of skin has overactive sebaceous glands, producing more oil than necessary. Oily skin can be caused by hereditary factors, diet, hormone levels, pregnancy, unsuitable cosmetics and stress, leading to acne flare ups and enlarged pores. It’s important to regularly clean the skin thoroughly with gentle, soap-free cleansers
- A dry skin type has a low level of sebum and does not maintain oil easily. Dry skin is often flaky and feels tight after being wiped. Gentle cleansing and a moisturising emollient for dry skin is essential to relieve that tight, uncomfortable feeling. It may be necessary to adjust your dry skin emollient for the changing seasons
- With a combination skin type, oil is produced around the T-zone of the nose and forehead but not on the cheeks, mouth and eye areas. The best skincare for combination skin can involve treating each region differently
- Having a sensitive skin type can mean different things to different people. Sensitive skin can become inflamed and irritated easily. It’s important to choose the appropriate skincare for sensitive skin as many cosmetic products contain ingredients that can cause an adverse reaction.
2. What are suitable skincare products for my skin?
There is no ‘best’ when it comes to skincare products – everybody’s skin is different. Different people’s skin will react to skincare products differently, and you might prefer to use certain types of products at certain times of the day or year.
However, there are some types of products which work well for many people. Emollients are a key product that can usually be built into your skincare routine. Not only do they help restore moisture to dry skin, they also help form a barrier over your skin to help keep moisture in and protect your skin from irritants.
A complete skincare routine is most effective when your emollient cream is used alongside soap-substitute products, as normal soap products can make your skin more dry.
3. What is eczema? What’s the difference between eczema and dermatitis?
The terms ‘eczema’ and ‘dermatitis’ are often used interchangeably by GPs and pharmacists to describe a group of common inflammatory skin conditions where areas of skin can become dry, red, rough and blistered. This can result in bleeding. There are lots of factors which might play a part in developing these conditions.
4. I’ve seen that the product I’ve been considering has wool fat (lanolin) in it – but I’ve heard bad things about lanolin.
Lanolin (wool fat) is used in lots of emollient products. The oils in lanolin have a similar chemical composition to those found in your skin and can help your skin retain water.
Lanolin is derived from sheep’s wool, where it acts as a natural water repellent. Many decades ago there was an issue with Lanolin because it wasn’t sufficiently purified, which caused some people to be sensitive to creams that included the ingredient.
Still, evidence has shown that very few people in the normal population are sensitive to Lanolin. Certain people can be allergic to Lanolin, but they often have a related allergy e.g. people who are allergic to wool.
Where can I find ingredients lists for Sezi Beauté products?
All product descriptions on our website include a full ingredients list. Moreover, most our products have all ingredients printed on the back of the packaging. For any furture information you can simply go to our blog post ingredients categories and find out lots of more information about all our hero ingredients.
Are Sezi Beauté products tested on animals?
Sezi Beauté is kind to skin and to animals too. We do not test our products on animals. We believe products that are safe for humans can be developed using non-animal approaches. As a Kind to Skin brand, born in Australia, we are very proud Australia has been ahead of its time for many years and banned animal testing completely since 2013.Now that we have started expanding the brand geographically outside Australia, we are supporting a Global ban on animal testing everywhere we deploy our brand.
Do Sezi Beauté contain animal derived ingredients?
A very small number of Sezi Beauté products currently include beeswax. All future Sezi Beauté products are being designed with vegan consumers in mind and animal-derived ingredients will not be used.
Are Sezi Beauté environmentally friendly?
Just like your skin, our planet has a delicate ecosystem that needs looking after, and we’re committed to being kinder to both. You’ll notice that we’ve done away with unnecessary leaflets, made many of our packs recyclable, and have started using recycled and biodegradable materials in our products and packaging. We’re not stopping there, though. There’s still a lot more to be done, and we’re determined to be as green as possible, so watch this space for more eco-friendly updates!
Are Sezi Beauté products 100% natural?
Our skincare is primarily plant based. We use natural ingredients wherever possible, however we firmly believe that the best and most skin-friendly results are achieved by combining the pure essences of nature with the tried and true ingredients of modern science.
If we tried to be totally natural this would compromise the performance and stability of our products. For quality performance and stability, we use the finest compounded stabilisers to ensure that our products remain pure until the very last drop.
Is Sezi Beauté packaging recyclable?
All Our packaging is recyclable, with the exception of dark colour cosmetics containers. You will notice that most of our bottled products feature the recycling symbol on the bottom; however, even the packaging without the symbol is recyclable.
Is it safe to use Sezi Beauté products during pregnancy?
Ninety percent of Our skincare and cosmetics are produced at a manufacturing plant which is licensed by the Therapeutic Goods Association with pure, natural ingredients meaning that they are extremely gentle to use.
However, if you have any concerns, we suggest you speak to a qualified health practitioner who can advise you as to which ingredients are suitable to use during pregnancy.
How will I know when my order has shipped?
We want to keep you in the know. As soon as we assign a shipping label to your order, we’ll send you an email with tracking information.
Why hasn’t my tracking number updated?
Not to worry, carriers and tracking information sometimes require a little extra patience. Once an order has shipped, tracking information can take up to 48 hours to update. If it’s been over 48 hours without an update, we’ll investigate. Just send us an email at info@sezihealth.com.au
When can I expect my order?
We’re so excited for you to receive your shipment. Orders placed before 11AM PST ship same-day (weekends and Australia holidays are excluded). Orders with standard shipping will arrive in 2-7 business days.
How much is shipping?
Shipping is a flat rate fee of $8.00.
My tracking says that my order was “delivered” but I never received it.
Carriers and tracking information can be tricky. It’s not uncommon for a shipment to experience some delays or for a carrier to mark an order delivered and not have it arrive until the next day. We want you to receive your order too, so we’re sorry for any trouble this may cause. If your order still hasn’t arrived 48 hours after it was estimated and/or marked as delivered, just send us an email at info@sezihealth.com.au
What if my package is damaged or missing?
We have your back. Just send us an email at info@sezihealth.com.au
For purchases made other than via sezihealth.com.au, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through sezihealth.com.au
Sezi Beauté will fully refund or replace any goods purchased if they are found to be faulty or damaged.
If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:
- Products must be unopened and in the original condition
- Products must be sent back within 7 days from original receipt of goods
- Your proof of purchase / order information must also be included in the return.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
Please be sure to return your products to the correct address. Read below for the correct return address based on where you received your product order.
Online Orders
If you received your order placed via sezihealth.com.au in one of the above-listed countries or territories and wish to return it to us in accordance with the conditions listed above, please send it to:
Customer Returns
Sezi Health and Beauty
685/33 Hill road
Wentworth Point
NSW, 2127
Australia
Online Order Queries & Changes
Sezi Beauté will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email info@sezihealth.com.au and include your order number and concern, so we can assist you as promptly as possible.
What methods of payment do you accept?
We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders.
Will I be charged Sales Tax?
Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be messaged at checkout.
Can I choose what type of emails I want to receive?
We get it, inboxes can be overwhelming. We do our best to keep our emails purposeful, but if they’re too much for you, you are able to unsubscribe from our emails at any time by clicking “unsubscribe” or by contacting us at hi@prima.co.
Do you have a Referral Program?
Coming soon — subscribe to our emails
Can I combine Promotion Codes?
Our system only accepts one promo code at a time. May the best code win…
What if my Promotion Code is expired?
We can’t honor expired promotion codes, but for first access to any upcoming promotions, subscribe to our emails
I want to carry your products in my store.
We’re so flattered that you’re interested in carrying our products! We don’t have a wholesale program yet, but we’d gladly accept your inquiry — send us an email at info@sezihealth.com.au
Is Sezi hiring?
We value connection, so we’re always open to hearing from passionate, motivated individuals. Email us at info@sezihealth.com.au
We’ll reach out if it’s a good fit.